Refund policy

🔄 21 Inside Return Policy

We want you to feel amazing in what you wear. If something doesn’t fit or feel right, we’re happy to offer returns and exchanges.

✅ Eligibility for Return

You may request a return or exchange if:

  • The item is unused, unwashed, and in original condition

  • Return is requested within 3 days of delivery

  • Tags and original packaging are intact

  • Product is not part of a final sale or discount offer

🔁 Exchange Policy

  • Size or product exchanges are allowed (subject to stock availability)

  • Once your return is received and inspected, your exchange item will be Delivered within 5–7 working days.

💰 Return Options

Order Type Return Method
Prepaid Orders Return will done totally depending on availability of size and colour and otherwise customer need to choose from rest of the products.
Cash on Delivery (COD) Return will done totally depending on availability of size and colour and otherwise customer need to choose from rest of the products.

🚫 Items Not Eligible for Return

  • Products that are worn, washed, or altered

  • Sale/discounted items

  • Items returned without approval

  • Orders beyond the 3-day return window

🚚 Return Pickup & Charges

  •  ₹200 may be deducted total for pick and drop of product.

📞 How to Initiate a Return

  1. WhatsApp us at: +91 8178622212

  2. Or email: 21insidedesign@gmail.com

  3. Share your Order ID and reason for return

  4. We’ll verify and arrange a return pickup (if applicable)

🕐 Return Approval Timeline

  • Refund approval: 24–48 hours after request

  • Approved Refunds will be credited within 10 days to the original payment method.